退款政策

Refund & Returns Policy
Last updated: April 5, 2026

At OnePhone, we are committed to providing quality products at fair prices. To help us maintain this, all products sold are generally non-refundable and non-returnable once a purchase is completed.

Returns & Refunds

We truly appreciate your understanding and support. As part of our policy, we are unable to offer returns or refunds in most situations, including:

• Change of mind

• Incorrect selection

• Items that have been opened or used

• Sale or promotional purchases

All orders are considered final once confirmed.

If you’re unsure about a product, we strongly encourage you to reach out to us before placing your order — our team will be happy to assist and guide you.

Buyback Option

For added flexibility, if your product remains brand new and sealed, we may be able to purchase it back from you based on our current buyback prices.

Please refer to our buyback pricing here:
https://www.1p.sg/pages/new-phone-buy-back

Kindly note that buyback prices may vary depending on market conditions and product demand.

Defective Items

In the unlikely event that you receive a defective product, it will be covered under the manufacturer’s warranty.

Customers may contact the respective authorized service centre for inspection, repair, or replacement in accordance with the warranty terms.

Order Responsibility

We kindly ask customers to review all product details, specifications, and selections carefully before completing the purchase, as orders cannot be changed once confirmed.

Contact Us

If you have any questions or need assistance, please feel free to contact us:

Email: sales@onephone.com.sg
WhatsApp: +65 91079006
Address: 160 Race Course Road, Singapore 218602