FAQ

Q1: Where is your store located and what's your operating hours?
A1: We are located at 160 Race Course Road (S218602), about 2 mins walk from Farrer Park MRT exit F. We are open from 11am to 10pm everyday.
In addition, who wouldn’t wish to have the items delivered right to your doorstep!

Q2: What are the payment methods available?
A2: We accept the following methods:
- Cash, PayNow, Funds Transfer
- NETS, GrabPay, ShopeePay (1% processing fee)
- Credit Card (3% processing fee for locally issued VISA/Mastercard & 4% processing fee for international cards)
- Credit Card thru CardUP (2.6% processing fee)
- Credit Card thru HitPay (3% processing fee for locally issued VISA/Mastercard & 4% processing fee for international cards)
- AMEX (3% processing fee)
- GrabPay Later (6% processing fee)

Q3: Are there any delivery charges, how much?
A3: Our delivery is FREE of charge (Pay by PayNow/Bank Transfer). We do not charge any delivery fees. For mobile phone accessories which are below $50 in total, there will be a $5 delivery fee. For Cash on Delivery, there will be a $10 handling fee.

Q4: What are your delivery operating hours?
A4: We deliver from 11am to 10 pm everyday. However, we are flexible. If you need a delivery outside of these hours, please contact us and we shall accommodate.

Q5: Can we choose a delivery time frame?
A5: Definitely. We will contact you when we receive the order to arrange the delivery time.

Q6: What other charges beside from the listed price needs to be paid?
A6: At OnePhone, we strive for transparency. Prices listed are final NETT price, with no other additional charges whatsoever. Pay by PayNow/Bank Transfer to avail this.

Q7: Am I required to buy any additional accessories (screen protector, casing) to enjoy the prices offered in your website?
A7: OnePhone doesn’t adopt any sales tactics which forces the customers to buy accessories to avail the listed prices. NO accessories, NO registration, NO membership fees. We are more than happy to sell our customers even without the purchase of any single mobile accessory

Q8: Are the gadgets listed a clone or imitation set?
A8: The gadgets listed are 100% original manufacturer set; we don’t sell any clone or imitation set.

Q9: If they are original sets, why some of the products do not have local warranty?
A9: To keep our prices low, we import some of our products from overseas. We also import products that are not officially launched in Singapore. Most manufacturers like Samsung, Xiaomi, etc. do not support international warranty & hence their warranty is not covered in Singapore.
We provide one month warranty from OnePhone for those products. For peace of mind, you may also purchase one year warranty for them. Warranty will be covered by OnePhone.

Q10: How much is the charge for one year warranty by OnePhone?
A10: Please check individual product listings to know the charge for each product as it varies from product to product.

Q11: What does the warranty by OnePhone cover?
A11: Our warranty covers any hardware or software defect that may occur during the normal usage of the phone. It includes both parts and labour.
It doesn’t cover any defects due to accidental or water damage or mishandling.

Q12: What currency are the prices listed in your website?
A12: All prices listed in our website are in Singapore Dollars (SGD)

Q13: Do you accept trade-in of used phones?
A13: Yes, we do. Pls WhatsApp us at 91079006 or click here to get the prices: http://www.1p.sg/pages/used-phone-buy-back

Q14: Any upfront payment is required?
A14: No upfront payment is required if Cash on delivery is selected. You may pass the cash to our delivery personnel after receiving the goods, and after ensuring no visual damages. There will be a handling fee of $10 for all Cash on Delivery orders. 

Q15: Is this a legitimate website/business?
A15: Absolutely, we are registered under ACRA Singapore (Business registration No.: 202104489R) with all necessary licenses from IMDA Singapore (Infocomm Development Authority) to deal with mobile phones.

Q16: How can customers trust OnePhone?
A16: Customers who bought from us are our brand ambassadors to whom we are very grateful. Please refer to https://goo.gl/maps/LNXm3LL3rYcjmKkF7 for reviews from some of our customers.

Q17: Do you issue receipts as I need those for filing purpose?
A17: Absolutely, we can issue receipts to the recipient name which the customer suggests.

Q18: Do you ship to overseas?
A18: Yes, we do. Please contact us for cost including freight. However customs duty at the point of entry will be the responsibility of customers.

Q19: How can I contact OnePhone?
A19: You can drop us an email to our sales team at sales@onephone.com.sg or you may Whatsapp number +65-91079006

If you still have anymore questions in your mind which are not answered above, you can always email us sales@onephone.com.sg or text us at +65-91079006